Cancellation and Refund Policy

Valrlabs > Cancellation and Refund Policy

Cancellation and Refund Policy

At VALR LABS, customer satisfaction is a priority. Below are the details regarding our cancellation and refund processes:

Order Cancellation

  • Customers can cancel their orders before the product is shipped. Once the product is shipped, cancellation requests will not be accepted.
  • Cancellations can be processed either by contacting our customer service team or through the website by logging into your account.

Refund Policy

  • If the product arrives damaged or there is a quality issue, you may request a refund within 5-6 days of receiving the product, provided the product has not been opened or used.
  • Refunds will be processed within 10-15 business days and will be credited back to the original payment method used during the purchase.
  • Non-Refundable Products: Discounted, final sale items, or products purchased during special promotions are not eligible for returns or refunds.

Restocking Fees

  • No restocking fees will be applied to any refund requests.

For any questions or assistance, please reach out to our customer support team at support@valrlabs.com